Trezor- Incorrect balance displayed

Martin

— 2 min read

If your Trezor wallet is not working, not detected, showing missing balance, or failing to update, this guide provides official step-by-step fixes for all common Trezor device errors.

This page is designed to help users in the United States quickly resolve issues with Trezor Model One, Model T, Safe 3, and Safe 5.

⚠️ Security notice: Trezor will never ask for your recovery phrase. Always use links ending with trezor.io.

Trezor Device Not Detected / USB Not Recognized

Common error messages

  • “No Trezor device detected”
  • “USB device not recognized”
  • “Failed to acquire HID device”

How to fix

  1. Disconnect your Trezor device
  2. Use a USB data cable (not charging-only)
  3. Plug directly into the computer (avoid USB hubs)
  4. Restart your computer
  5. Open Trezor Suite (official app)
  6. Reconnect the device

Official guide:https://trezor.io/support/a/trezor-device-is-not-detected

Trezor Bridge Is Not Running

Error message

  • “Trezor Bridge is not running”

How to fix

  1. Uninstall Trezor Bridge
  2. Restart your system
  3. Install the latest Bridge version
  4. Disable VPN or firewall temporarily
  5. Reopen Trezor Suite

Official guide:https://trezor.io/support/a/trezor-bridge

WebUSB / Browser Connection Errors

Error message

  • “WebUSB is not available”

How to fix

  1. Use Google Chrome or Brave
  2. Close other wallet extensions
  3. Allow USB permissions in browser settings
  4. Avoid Incognito mode
  5. Restart the browser

Official guide:https://trezor.io/support/a/webusb

Trezor Firmware Update Failed

Error messages

  • “Firmware installation failed”
  • “Firmware corrupted”

How to fix

  1. Disconnect the device
  2. Reconnect while holding buttons (Bootloader mode)
  3. Open Trezor Suite
  4. Reinstall firmware
  5. Do not disconnect during update

Official firmware page:https://trezor.io/firmwareOfficial guide:https://trezor.io/support/a/how-to-update-firmware

Trezor Stuck in Bootloader Mode

Error message

  • “Device in bootloader mode”

How to fix

  1. Keep device connected
  2. Open Trezor Suite
  3. Complete firmware installation
  4. Allow device to reboot automatically

Official guide:https://trezor.io/support/a/device-stuck-in-bootloader-mode

Incorrect PIN / Device Locked

Error messages

  • “Incorrect PIN”
  • “Device locked due to too many failed attempts”

How to fix

  • If PIN is forgotten:
    1. Reset the device
    2. Recover wallet using recovery seed

⚠️ Do not reset without the recovery phrase.

Official guide:https://trezor.io/support/a/i-forgot-my-pin

Recovery Phrase Not Working

Error messages

  • “Recovery failed: invalid seed”
  • “Seed phrase verification error”

How to fix

  1. Verify spelling of each word
  2. Confirm correct word order
  3. Ensure correct wallet type
  4. Retry recovery slowly
  5. For Shamir Backup, confirm all shares

Official guide:https://trezor.io/support/a/recover-wallet

Wallet Restored but Balance Missing

Common causes

  • Wrong passphrase
  • Hidden wallet

How to fix

  1. Enter the exact passphrase used earlier
  2. Check hidden wallets
  3. Allow full account discovery
  4. Verify correct blockchain network

Official guide:https://trezor.io/support/a/wallet-restored-but-balance-is-missing

Trezor Suite Not Opening / Sync Error

Error messages

  • “Trezor Suite not responding”
  • “Backend connection error”
  • “Blockchain not syncing”

How to fix

  1. Restart your computer
  2. Update Trezor Suite
  3. Disable VPN temporarily
  4. Check firewall or antivirus
  5. Retry syncing

Official guide:https://trezor.io/support/a/trezor-suite-connection-issues

Transaction Rejected by Device

Error message

  • “Signing failed on device”

How to fix

  1. Unlock Trezor device
  2. Confirm transaction on device screen
  3. Enable Contract Data / Blind Signing if required
  4. Retry transaction

Official guide:https://trezor.io/support/a/transaction-signing-issues

Untrusted Firmware / Security Warning

Error messages

  • “Untrusted firmware detected”
  • “Device integrity check failed”

How to fix

  1. Stop immediately
  2. Reinstall firmware using Trezor Suite
  3. Verify device authenticity
  4. Contact official Trezor support

Official guides

Q: Why is my Trezor wallet not working?A: Most issues are caused by USB connection problems, outdated firmware, or Trezor Suite sync errors.

Q: Can I lose funds during a firmware update?A: No, funds are safe if you have your recovery phrase.

Q: Why is my Trezor balance missing after restore?A: Usually due to incorrect passphrase or hidden wallet.

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